Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Several types of goods are non-returnable, including:

Prescription or over-the-counter medications
Personal care and hygiene products
Opened medical or pharmacy supplies
Custom or special-order items

Additional non-returnable items:

Gift cards
Perishable goods

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Certain situations where only partial refunds are granted:

Items with obvious signs of use
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.

Late or Missing Refunds If you haven’t received your refund yet:

Check your bank account.
Contact your credit card company (it may take some time before your refund is officially posted).
Contact your bank (processing time may vary).

If you have followed these steps and still have not received your refund, please contact us at [insert email].

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at vialspluss@gmail.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping returns

You are responsible for return shipping costs. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time for exchanged products to reach you may vary.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need help?

For any questions regarding refunds and returns, contact us at vialspluss@gmail.com